Refund & Returns Policy — Zuhaix

At Zuhaix, customer satisfaction is important to us. If you experience any issue with your order, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return or replacement if:

  • the product arrives damaged,
  • the wrong item is delivered,
  • the product is defective,
  • or the item is significantly different from its description.

To be eligible for a return:

  • the request must be made within 7 days of delivery,
  • the item must be unused and in original condition,
  • and original packaging should be available whenever possible.

2. Non-Returnable Items

The following items may not be eligible for return:

  • used or damaged products caused by customer misuse,
  • products without original packaging,
  • clearance or discounted sale items,
  • and items damaged after delivery.

3. Refund Process

Once your return request is approved:

  • the product will be inspected,
  • and eligible refunds will be processed within 5–10 business days.

Refunds may be issued through:

  • bank transfer,
  • mobile wallet,
  • or the original payment method where applicable.

4. Replacement Policy

If a product is defective or incorrect, Zuhaix may provide:

  • a replacement item,
  • store credit,
  • or a full/partial refund depending on the situation.

5. Shipping Costs

  • Customers may be responsible for return shipping charges unless the issue was caused by our mistake.
  • Original shipping charges are generally non-refundable.

6. Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us immediately with:

  • clear photos of the product,
  • packaging images,
  • and your order details.

This helps us resolve the issue faster.

8. Contact Us

For return or refund requests, contact us at:

Email: support@zuhaix.com

Please include:

  • your order number,
  • product details,
  • and the reason for the request.

Last Updated: May 2026